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Your satisfaction is important to us. To initiate an exchange or return of your eyeglass frame or non-prescription sunglasses, please email our customer service team at he***@ey**.nyc . If you have any questions about your prescription lenses fit, feel free to contact our optician by phone 347-770-8100 or better yet stop by our office. Our optician can provide important information to help your resolve any issues as well as perform adjustments.
Please ensure that the item(s) is(are) returned in their original, unmodified condition and packaging within 30 days of receiving your eyewear. We cannot accept returns on used items; they must be unused, unworn, undamaged, and returned with all accessories, certificates, and the original case.
Please note that the buyer is responsible for return shipping costs, and shipping charges will not be refunded under any circumstances. We cannot be held responsible for any loss of returned items during shipping. Upon receipt, all returned items are inspected for signs of wear before any refunds, exchanges, or credits are issued
Upon receipt, all returned items are inspected for signs of wear before any refunds, exchanges, or credits are issued.
Please allow 3 to 5 business days from the receipt of items for us to process the refund or exchange. Refunds will be credited to the original payment method.
We use UPS as our partner courier. Once your order is shipped out, you will receive an email notification about the shipment with the tracking number and estimated date of delivery.
* 7-10 business days for Single Vision (Standard Lenses).
* 10-14 business days for All made-to-order lenses (Polarized, Transition, High-Index, etc.)
We currently ship to the US and US territories only. We offer free shipping for orders over $100. For orders under $100, a shipping fee of $4.99 will be applied.
If you need your eyewear sooner, we’ve got you covered! Take advantage of our expedited shipping options to get your order delivered even faster:
* 2 Day Shipping (2 to 3 Business Days): $24.99
Please contact our customer service team at 347-770-8100 or email us he***@ey**.nyc to expedite your order!
All glasses have number digits printed on the inside part of the temple arm of the frame. These numbers are the lens width, bridge width, and the length of your glasses’ temple arm.
We recommend you to compare the measurements of your current glasses to the measurements of the frames we have on our website. If you find your current glasses don’t fit very well, please consider choosing smaller or larger sizes for your new frames.
Pupillary distance, or PD, is the distance measured in millimetres between the pupils of your eyes. Pupillary distance is needed when buying glasses online and is a key measurement that we use for making a perfect prescription glasses.
SPH or Spherical Number:
This shows the strength of the lenses needed to correct your vision, and represents how short or far-sightered you are. If the SPH number is listed with a negative (-) symbol, that means that the lens is correcting for near-sightedness, whereas a positive (+) symbol indicates a prescription for farsightedness. If you don’t have vision distance problem, the SPH value would be zero “0” or is noted by Pl or Plano.
CYL or Cylinder Number:
Indicates a correction for astigmatism. It is usually a number between -4.0 and +4.0. Astigmatism distorts both your near and far vision and is caused by your eye being shaped more like a rugby ball than a football. If you don’t have astigmatism, boxes under CYL and Axis will be empty.
Axis:
This indicates the angle (in degrees) of the cylinder. This is defined with a number from 1 to 180.
ADD:
Stands for the additional lens powers needed for reading prescriptions, bifocals or progressive lenses, and to correct presbyopia.
Prism:
This is used for some people with diplopia or double vision caused by an imbalanced musvcle in your eye. It is unlikely to see this box is filled.
Base
This simply shows where to put the prism in your lens. This box is usually empty.
Yes, we offer eye exams at our physical location at 1511 Fulton St Brooklyn NY 11216. You can book your eye exam here or by calling us at 347-770-8100.
Comprehensive Medical Eye Exam: $160
Contact Lens Exam for New Wearer: $160
Contact Lens Exam for Existing Wearer: $130
Yes, we accept all major insurances (Medicaid, Medicare, Commercial and Vision Plans). Please contact us to verify if we accept your plan.
Yes, you need to schedule an appointment as we do not accept walk-ins except if it’s an emergency. You may book an appointment online by clicking here, or call 347-770-8100 to speak with our customer service team.
An eye exam may last from 15 to 30 minutes depending on the complexity of your prescription and eye condition.
Yes, we accept all Major Medicaid and Medicare Insurance such as:
We also accept all Major Commercial plans such as:
Yes, you can use you Flexible/Health Spending Card with us. We will provide an itemized bill to submit to your plan.
You may use insurance towards a selection of eyeglass frames, sunglasses, and lenses. Insurance cannot be applied to sale items. If you wish to use your insurance benefits for an online purchase, please contact our customer service team for verification and further details. Feel free to call us at 347-770-8100 or email us at he***@ey**.nyc .
